For Agencies and IMOs: Seats, Caps, Routing
Seats, license checks, funding and reporting for a whole final expense floor, from one account.
- Balance
- $195.00
- Calls today
- 4
- Billable
- 2
- Our side
- 3 of 3
| Time | Caller | Talk | Status |
|---|---|---|---|
| 1:15 PM | LA For a parent · 55 to 64 | 3:10 | Credited |
| 11:07 AM | OK For self · 65 to 74 | 0:52 | Not charged |
| 10:42 AM | TX For self · 65 to 74 | 11:48 | Charged |
| 9:31 AM | AR For self · 75 to 85 | 14:02 | Charged |
The short answer
An agency account runs a whole final expense floor from one place. Each agent gets a seat with their own license check per state, hours and caps. The owner funds seats from one balance or lets agents fund their own, chooses how calls are shared, and sees spend, calls and sales by agent on one invoice.
- License check by state, by NPN
- Per seat
- Ways to fund: agency, agent or mixed
- 3
- Ways to share calls between agents
- 3
- Invoice with spend and sales by agent
- 1
- Platform, setup or card fees
- $0
- Calls a month for volume pricing
- 200+
Seats and licenses
Add a seat for every agent who takes calls. Each seat has its own NPN, its own license check state by state, its own hours, and its own Taking calls switch, so one agent stepping away never stops the floor. Calls route only to an agent licensed where the caller lives.
Funding
- One agency balance
- The agency funds every seat. Simple for captive floors and new agents.
- Agents fund themselves
- Each agent pays for their own calls under your agency, and you still see their spend and sales.
- Mixed
- Fund some seats, such as agents in training, and let experienced agents fund their own.
The same per-call prices apply, with volume pricing from 200 calls a month across the account.
Sharing calls between agents
When more than one of your agents fits a call, you choose how it is shared:
- Longest idle: the agent who has waited longest since their last call. Spreads volume evenly.
- Round robin: each agent in turn.
- Priority: your strongest closers first, the rest when they are busy.
Owner controls
- Daily and weekly caps per agent and for the whole account, so nobody overspends
- Hours per agent, in each agent's own time zone
- Pause one agent, a group, or the whole account in one tap
- Listen to every recording on the account, kept for 5 years
- Credit requests from any seat, answered within 1 business day
Reporting
One invoice for the account, with calls, billable calls, credits, spend and posted sales by agent, by week and by ad. Media buyers for agencies argue the number that matters is cost per issued policy, not cost per call (Elevarus), so the report is built around cost per sale from the start, and will add placement and persistency as agents post them. Planned: persistency
Planned for agencies
Not built yet, and not sold until it is:
- Listen in, whisper and coach on live calls Planned
- Leaderboard by cost per sale, not just volume Planned
- Calls and receipts sent to your CRM Planned
- Your agency's name and logo on the desk your agents see Planned
Some call vendors already run agency programs with owner allocation and coaching (Final Expense TV). We list ours as planned until they work.
Getting started
- Apply with your own NPN and choose “Agency, several agents” as calls a day.
- On a short setup call we add your agents' NPNs and check every license.
- Choose funding, caps and routing, fund the account, and switch agents to Taking calls.
Agency questions
Does every agent on the floor need their own license check?
Yes. Each seat is checked state by state against the agent's own NPN, and a call only routes to an agent licensed in the caller's state. An agency license does not stand in for an individual agent's license.
Can agents fund their own seats under our agency?
Yes. Fund every seat from one agency balance, let each agent fund their own, or mix the two. The owner sees every seat's spend either way.
How does our side of the deal work for an agency?
It is measured per seat, over each agent's first 10 business days of taking calls. If we miss our side for a seat, we call you, show you that seat's numbers and agree on a fix, such as credits or a pause. Balance terms are in the agency agreement.
How long do you keep recordings and records?
5 years: every ad, greeting script version, recording, routing decision and billing decision. That matches the recordkeeping period in the FTC's Telemarketing Sales Rule, and it means the receipt you see today is still there if a question comes up later.
Ready when you are.
Exclusive inbound calls, missed calls never billed, and our side of the deal measured on your desk.
Sources
Read in October 2026. Vendor figures are what those companies publish about themselves, so treat them as directional.
- Elevarus, final expense cost per lead 2026 (vendor)Vendor, self-reported
- Final Expense TV, agencies (vendor)Vendor, self-reported
Keep reading
Final Expense Call Pricing and Rates
The per-call prices for English, Spanish and TV (CTV) inbound calls, the 90 second buffer, the starting balance, and what is never charged.
Read more
How Calls Work: Ad, Greeting, Routing
The ad, the greeting script word for word, routing by license and schedule, and what you see when the phone rings.
Read more
Cost Per Sale Math for Final Expense Calls
Cost per sale, cost per placed policy, break-even close rate, and the most you can pay per call, with a calculator.
Read the guide
Get started
Tell us your states. We'll tell you the volume.
Apply, we check your licenses and tell you the volume in your states, then you set up with a $325 starting balance and switch to Taking calls.
- TodayApply: your NPN, licensed states and how many calls a day
- 1 dayWe check your licenses and email you the volume we expect in your states
- 10 minSet up: agreement, call settings, photo ID and a $325 balance. Then switch to Taking calls.